Tourism Course Australia

Certificate III in Tourism (Operations)

Course Length: 6 months (26 weeks)

The Certificate III in Tourism (Operations) is designed to reflect the role of individuals who work in a tourism context, perform a range of skilled tasks using discretion and judgement, and who have the ability to select, adapt and transfer skills to different situations. This qualification is ideally suited to those wishing to gain knowledge and skills which will enable them to obtain employment in the Tourism sector, or those who wish to have their skills and knowledge formally recognised.


Entry Requirement

The prerequisite for entering this course is either the satisfactory completion of Year 10 English or an IELTS score of 5.5 (or equivalent).


Career and study pathway

Successful completion of this qualification may lead to further study such as the Diploma of Tourism (Operations Management), Advanced Diploma of Tourism Management or employment with a tourism business requiring multiskilled employees, specialist attractions (eg wineries,
museums, agricultural or industrial sites), tour operators, or cruise operations.


Units of Competency

This qualification requires students to complete 13 units of competency (9 Core units + 4 Elective units). Students who have already completed appropriate units elsewhere may have them credited towards the Diploma of Tourism (Operations Management) via the Mutual Recognition
process. (More information on appropriate units that may be credited towards this qualification is available upon request).


Core Units

THHGCS01B Develop and update local knowledge
THHGCS02B Promote products and services to customers
THHGCS03B Deal with conflict situations*
THTTCO01B Develop and update tourism industry knowledge
THHCOR01B Work with colleagues & customers *
THHCOR02B Work in a socially diverse environment *
THHCOR03B Follow health, safety and security procedures *
THHGGA01B Communicate on the telephone *


Elective Units

Nine (9) units with at least four (4) from one or more of the areas of the Tourism Training

Package specified below:

• Attractions and Theme Parks
• Guiding
• Meetings and Events
• Tour Operations
• Sales/Office Operations
• Wine Tourism

Remaining units may be selected from any relevant endorsed Training Package. Only one language unit may be counted as an elective within this qualification.


We recommend students choose from the list below:

Customer Service, Sales and Marketing
THHGCS02B Promote products and services to customers
THTSMA01B Coordinate the production of brochures and marketing materials
Leadership and Management
THHGLE05B Roster Staff
THHGLE07B Recruit and select staff
THHGLE19B Develop and implement a business plan
Meetings and Events
BSBMGT501A Market services and concepts to internal customers
CUEFIN01B Develop a budget
CUEFIN02B Manage a budget
Planning and Product Development
THTPPD13B Assess tourism opportunities for local communities
THTPPD14B Develop and implement local/regional tourism plan
Sales/Office Operations
THTSOP02B Source and provide destination information and advice
THTSOP03B Access and interpret product information


Program Structure

All core units will be taught to students first, units with * will be taught in a large group along with those students completing Diploma of Tourism students as and then the elective units will be taught. The core units may be taught separately or grouped into some clusters, depending upon the resources available. All elective units of competency are to be taught separately as students may choose which units they will participate in. The duration for this course will only be offered as 6 months of study.